Privacy Policy

1. Information We Collect

We collect this information through our website contact and quote forms, by phone when you call us, and through lead forms on Facebook and Instagram when you respond to our advertising. We may also receive limited information automatically through your browser (such as IP address, device type, and referring pages).

2. How We Use Your Information

We use your contact information solely to deliver the services you asked about and to communicate with you about your project. We do not use your data for unrelated marketing purposes.

3. We Do Not Sell or Rent Your Data

A&E Doors and Windows does not sell, rent, or trade your personal information to any third party. Your data is never offered for sale or used for purposes beyond the services described in this policy.

4. Who We Share It With

We share your information only when necessary to deliver our services: with our customer relationship management (CRM) and communications providers that help us manage and respond to inquiries; with financing partners, only with your consent, when you request financing for your project; and with authorities when required to do so by law. Our service providers are bound by confidentiality obligations and may only use your information to perform services on our behalf.

5. Calls, SMS & Email Consent

By submitting your phone number through our forms or lead ads, you consent to be contacted by A&E Doors and Windows by phone call, SMS text message, and email regarding your inquiry. Standard message and data rates may apply. You may opt out at any time by replying STOP to any SMS message or by asking us to stop in a call or email. After an opt-out request we will honor it promptly, though it may take a reasonable period to fully update our systems.

6. Cookies & Tracking Pixels

Our website uses cookies and tracking technologies, including the Meta Pixel (Facebook/Instagram) and Google Analytics and Google Ads, to measure site usage, understand how visitors use our site, and to display relevant advertising. These tools collect anonymous and aggregated data such as pages visited, device type, and general location. You can disable cookies in your browser settings, and most browsers also let you block third-party tracking. Note that disabling cookies may limit some features of the site.

7. Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, or disclosure. Access to your data is limited to authorized personnel and trusted service providers who need it to operate our business and respond to your requests. While no system is completely secure, we apply industry-standard safeguards and regularly review our practices to help keep your information protected.

8. Your Rights

You have the right to access the personal information we hold about you, to request corrections if it is inaccurate, and to request that we delete your data when it is no longer needed. To exercise any of these rights, contact us using the information in Section 11 below. We will respond to your request within a reasonable timeframe and, where applicable, confirm what action we have taken.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from someone under 18, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the effective date below and post the revised policy on this page. We encourage you to review it periodically.

11. Contact Us